DEPOSITS
A deposit of 50% is required if booked more than 3 days in advance. Deposits are to be paid within 7 days of the date of booking, or later by negotiation with Zula management.
CANCELLATIONS
GROUP POLICY
Should cancellation during non-peak times** be necessary the following would apply:
- Cancellations made thirty one (31) or more days prior to the date of arrival will receive a full refund of the deposit.
- Cancellations made fifteen (15) to thirty (30) days prior to the date of arrival the deposit will not be refunded.
- Cancellations made less than fifteen (15) days prior to the arrival date will incur a 100% charge for the room(s) reserved.
Should cancellation during peak times** be necessary the following would apply:
- Cancellations made sixty one (61) or more days prior to the date of arrival will receive a full refund of the deposit.
- Cancellations made thirty one (31) to sixty (60) days prior to the date of arrival the deposit will not be refunded..
- Cancellations made less than thirty one (31) days prior to the arrival date will incur a 100% charge for the room(s) reserved.
INDIVIDUAL POLICY
Should cancellation during non-peak times** be necessary the following would apply:
- Cancellations made eight (8) or more days prior to the date of arrival will receive a full refund of the deposit.
- Cancellations made one (1) to seven (7) days prior to the date of arrival the deposit will not be refunded.
- Cancellations made less than one (1) day prior to the arrival date will incur a 100% charge for the room(s) reserved.
Should cancellation during peak times** be necessary the following would apply:
- Cancellations made thirty one (31) or more days prior to the date of arrival will receive a full refund of the deposit.
- Cancellations made fifteen (15) to thirty (30) days prior to the date of arrival the deposit will not be refunded.
- Cancellations made less than fifteen (15) days prior to the arrival date will incur a 100% charge for the room(s) reserved.
**Peak times include:
- Boxing Day through January
- July through September
- Public holiday weekends (Click here for a list of New Zealand public holidays.)